Terms and Conditions

Smoking may affect your health, it is encourage you to aware about the affect of smoking. In each pack there are warning about the affect of smoking.
You must be identifying at least 18 years old or the age allowed by your country for smoking. By purchasing cigarettes in this website, you have been approved that your age are legal for smoking.

Country Tax

All cigarettes pack includes Indonesian government tax, health warning and some printed text in Indonesian languange.
You are responsible for paying duty taxes applied by your local government customs. We recommend you find out your own government’s guidelines about importing cigarettes and cigars for personal consumption.
Make sure that you are not from a country or state where viewing, processing, transporting, or purchasing tobacco related products is prohibited under local laws.
In some countries, you need to pay Duty Taxes for over limit cigarettes.

Personal Consumption

We accept orders strictly from individual buyers and for personal use only. It is unlawful to resell these cigarettes in your country.
Before purchase order, please ensure that importing cigarettes by mailorder or internet is allowed by your country or state law. Any confiscated or returned item will not be refunded.

Customs

When your package held, detained or seized by the customs, please contact your custom office. EMS office and we cannot help you.

Returns & Exchanges

Returns

Items must be returned in new or unused condition and contain all original materials included with the shipment. All returned items will be inspected. If the return is a result of our error, we will refund the full cost of the merchandise and shipping charges.

Refunds

Upon arrival at our warehouse, all returned items are inspected. You will be refunded the full cost of the merchandise and all original shipping charges if your return is a result of our error.
If the return is not a result of our error and your item is returned unopened within 30 days of delivery we will reshipped the merchandise but you must bare all original shipping charge and actual return shipping fees.

How to Return an Item

Please contact us at admin@buyindonesiacigarettes.com, make sure to include your customer number and/or order number. All items must be returned in new or unused condition. All accessories in the original shipment must be included. Please return package to the address below :

Return Address:
Y.Mochtar
Jl Hangtuah 7
Sidoarjo 61212
East Java, Indonesia

Defective Product and Returns Due to Our Error

Incorrect items received may be returned without penalty. Your shipping charges will be waived. When we receive your return, we will inspect the item and provide a replacement or issue a refund.
If the product is not found to be defective, shipping fees will apply. You can expect to receive your re shipped packaged within four weeks of shipping your package back to us.
We estimate four weeks because of the time required for return shipping (up to 14 days), product inspection at our returns facility (up to 2 business days), and processing from your bank or credit card company (up to 1 business days). We will notify you via email with the details of your returned package /refund.
We will not honor any refund for the following :

  1. Any confiscated item by your local custom or fail to deliver by your local post office due to incomplete shipping address.
  2. No claim will be accepted with respect to the taste, appearance or freshness of the Products.
  3. Refund policy if we cannot send package to destination address
  4. Rarely post office in our country close delivery to some country without our notice, in this case we cannot deliver your package. So we will refund your payment, but the transfer cost will be taken from your payment. In this case you will not get full refund. So please contact us to make sure if we can send the package to your country before make payment for your order.

If you have questions about this returns and exchange policy, please contact us at baliherbals@yahoo.com.au (do remember to include your customer number and/or order number if applicable in the email).
You may also send us your comments or the shopping as we always appreciate feedback.